What is the Billable Spend report?
The Billable Spend report provides insights into your per-message costs and carrier fees, helping you effectively monitor and manage your text message spend. With this report, you can:
- generate customized, on-demand reports, either as one-time snapshots or on a scheduled, recurring basis.
- get the data you need to manage your monthly text messaging budget, plan your messages, and anticipate monthly bills.
How do I generate a Billable Spend report?
Follow these steps to generate a Billable Spend report:
- Go to Reports.
- Click the Generated reports tab.
- Click Generate for the Billable Spend report.
- Select a date range. If you want to compare the report to an invoice, use the invoice’s date range.
- Enter your email address.
- Click Generate report.
What type of data is included in the Billable Spend report?
The report includes a detailed breakdown of your per-message costs and carrier fees.
What types of messages are included in the Billable Spend report?
The report includes all campaign and triggered messages sent, as well as all messages received.
What isn't included in the Billable Spend report?
This report doesn't include:
- Base fee charges
- Shortcode fee charges
- Email charges
- Charges to meet quarterly commitments
- Any credits applied to your invoice
- Taxes
- Concierge
- List Management charges
- AI Grow
- AI Pro
- Professional Service charges
Customers who use AI Journeys should use the separate Billable Spend with AI Journeys report.
How up-to-date is the report?
There’s a delay of up to two hours for messages to be included in the report. For example, messages sent at 2:00 PM are reflected in the report by 4:00 PM.
How does the report match up to my invoice?
To compare the data in this report to an invoice, first generate the report for the same period as the invoice you want to compare it to.
- The “Image Segments” and “Non-Image Segments” quantities on your invoice match the total MMS Segments and SMS Segments counts on the Summary - Billable Spend tab of the report.
- Similarly, the “Subtotal" on your invoice matches the Total Message Cost on the Summary - Billable Spend tab of the report.
Additionally, the “Carrier Fees” cost line items on the invoice match the amounts shown on the Carrier Fees by Carrier tab of the report.
The Summary - Billable Spend tab breaks down message segment counts and costs by Campaign, Triggered, and Received messages. Day-by-day details for each message type are available in additional tabs in the report.
How far back can I generate reports for?
You can generate reports from July 1, 2020 through the present. Reports don't contain any data for dates prior to this.
Why are some of my campaigns showing as two segments even though there are fewer than 160 characters?
The character count shown in the Campaign Spend Details tab of the report doesn't account for additional characters that are added to the end of a message link (used to track subscriber-level engagement). It also doesn't account for variables/personalizations, like subscriber first name.
The character count and segment count are reflected accurately when you're composing and reviewing the message (except for variables/personalizations). For more information about how message length is calculated and billed, see How message character counts are calculated in text messages.