Welcome to Attentive’s Support Hub! Here to help with all your Attentive needs to guarantee a successful program. New to the platform? Looking for how-to guides? Or just want to learn more? Take a look below at the ways to get help with your Attentive program!
New Look, Same World-Class Support!
We’ve upgraded our Live Chat experience to make getting help faster, smarter, and more seamless. Here’s what to expect:
What’s New?
- A Smarter Chat Format → Start every conversation with a quick prompt to share your contact details and request. This ensures your message gets to the right place, faster.
- Threaded Conversation View → No more starting from scratch. Your entire chat history now lives in one ongoing ticket, so you and our team always have the full context, even if the conversation picks up later.
- Quick Finds → Search the Help Center right from the widget! You’ll see relevant articles related to your request, so you may find your answer instantly without waiting for an agent.
Where to Find It
You’ll find the updated chat directly in the Attentive UI, under the Resource Center drop-down.
What This Means for You
- Faster routing → your request gets to the right agent sooner
- More efficient conversations → no repeating yourself
- Smarter support → answers at your fingertips with in-chat Help Center search
Let’s get chatting!
Our team is excited to connect with you and your team in this new experience!
Robust Help Center
Our Help Center is your first stop for answers, tips, and troubleshooting. Browse step-by-step guides, watch quick tutorials, and explore FAQs to get the most out of our platform, all available 24/7. Get started below:
Developer Docs
For developers integrating with our APIs or building custom solutions, our Developer Documentation provides in-depth technical instructions, code examples, and best practices.
Contact Us
Can’t find what you need? Our Support Team is available to assist you during the following hours:
| Channel | Availability |
|
Webform
|
24/5 (Mon 9 AM AET – Fri 9 PM ET) |
|
Live Chat
|
Mon–Fri, 9 AM–9 PM ET |
Trouble Logging-In?
If you can’t access your account:
- Reset your password
- Check your email for the reset link (including spam/junk folders)
- If you’re still unable to log in, contact our support team at whiteglove@attentivemobile.com for assistance.
Additional Resources
Explore more ways to get help and learn:
- Product Updates: Stay up to date with the latest features
- Blog: Explore trends and insights from our marketing experts
- Webinars & Training: Learn best practices from our experts