Migrate from Attentive private app to public in Shopify

If you’re currently using the Attentive private app in Shopify, you aren’t able to use the Sync and Grow feature, which synchronizes historical and real-time SMS subscribers between the Attentive and Shopify platforms. By switching to the Attentive public app in Shopify, you’ll be able to collect marketing and transactional subscribers on your Shopify site and send them welcome journeys and transactional messages, respectively, through Attentive.

We strongly recommend that you disconnect the Attentive private app so that you can take advantage of all the existing and upcoming features available with the Attentive and Shopify integration.

If you’re not sure if you’re currently using the Attentive private app in Shopify, contact our White Glove team (whiteglove@attentivemobile.com) to check.

Step 1. Disconnect the Attentive private app

Complete the following steps to disconnect the Attentive app, depending on where you’re seeing the integration:

Step Location Description Example image
1. Marketplace tab in Attentive

First, look to see if the Shopify tile appears on the Marketplace tab.

  • If yes, click the Shopify tile and complete the steps outlined in Disconnect an integration.
  • If no, move on to the next step.


Click the image to expand it.

2. Apps page in Shopify

If you don’t see the Shopify tile in Attentive, log in to your Shopify Admin account and delete the Attentive app.

View the steps outlined in Delete a private app.


Click the image to expand it.


Step 2. Complete the Shopify integration

Finally, complete the steps outlined in the Shopify integration guide.


We’re here to help! Reach out to the White Glove team (whiteglove@attentivemobile.com) to ask about the Attentive + Shopify integration.

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