Role accounts are email accounts that are usually monitored by multiple people in an organization that all share a role within their organization. When possible, you should avoid sending email messages to role accounts, as they typically result in higher spam reports and unsubscribers since the message will likely be viewed by more than one person.
You can typically identify role account email address when the local-part of the email address is a role instead of the name of a person. The local-part of an email address are the characters that come before the @ in an email address. For example, the local-part of hello@attentivemobile.com
is hello
. Common role accounts local-parts include:
- abuse@
- accounting@
- accounts@
- admin@
- administration@
- administrator@
- admissions@
- all@
- billing@
- ceo@
- compliance@
- contact@
- contactus@
- customer@
- customercare@
- customerservice@
- everyone@
- finance@
- ftp@
- helpdesk@
- hr@
- info@
- information@
- jobs@
- legal@
- marketing@
- media@
- mkt@
- news@
- no-reply@
- noreply@
- office@
- operations@
- orders@
- postbox@
- postmaster@
- prepress@
- president@
- press@
- privacy@
- purchasing@
- reception@
- refused@
- registrar@
- request@
- reservations@
- returns@
- root@
- sales@
- secretary@
- security@
- service@
- services@
- shop@
- spam
- staff@
- subscribe@
- support@
- sysadmin@
- tech@
- users@
- web@
- webmaster@
- welcome@
- www@
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