Quiet hours

Quiet hours restrict when marketing messages are sent to subscribers. By default, quiet hours are set for 8 PM - 12 PM (local time of the recipient).

That being said, certain messages, such as legal and welcome messages, will still be sent if subscribers sign up during quiet hours.

You should know

Quiet hours apply differently to different kinds of messages:

  • Triggered messages (excluding legal and welcome messages, opt-out confirmations, etc.), such as journeys, are not sent during quiet hours. Each triggered message that isn't sent due to your quiet hours settings is queued and sent when quiet hours are over. 
  • Scheduled and "send now" messages, such as campaigns, are sent during quiet hours. If you try to schedule or send a campaign during your set quiet hours, a warning appears notifying you that the message will be sent during quiet hours.
  • Transactional messages follow standard quiet hours rules when quiet hours are toggled on.
  • If a subscriber sends you a message during quiet hours, your autoresponse message will be sent to the subscriber regardless of how Smart Sending or quiet hours are configured. However, you will only send one autoresponse message to the subscriber every 24 hours. 

Change quiet hours for your brand

  1. Go to Settings > Messages.
  2. Scroll to Quiet Hours, and use the menus to select a new start and end of quiet hours.a-qh.png
  3. When you’re done, click Save settings at the bottom of the screen.

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