1. Attentive
  2. App Marketplace
  3. Customer service integrations

Kustomer

Updated

You can connect Attentive with Kustomer to enable your customer support team to directly answer customers’ text message responses. The Attentive and Kustomer integration requires setup steps in both platforms.

Prerequisites

You must have a Kustomer account in order to set up this integration.

Step 1. Generate an API token in Kustomer

Log in to your Kustomer account and complete the following steps:

  1. Click Settings in the side navigation.
    A cursor highlighting the 'Settings' icon in the Kustomer platform's side navigation menu.`
  2. Click Security and then select API Keys.
  3. Click Add API Key.
  4. Enter a name. We recommend using a name that indicates the key is used for the integration with Attentive. For example: Attentive API Key.
  5. Click the Roles drop-down list and select the following roles:
    • org.admin
    • org.permission.conversation
    • org.permission.customer
    • org.permission.message
    • org.permission.tag
    • org.permission.workflow
  6. Select Never Expires from the Expires drop-down list.
  7. Leave the CIDR IP Restriction field blank.
  8. Click Create.
    The 'ADD API KEY' window in Kustomer, with example roles selected and the 'Expires' field set to 'Never expires'.
    A Token Created window appears with your new Kustomer API Key.
  9. Click the copy icon (as shown in the image below) and save the token. This token will be used in Step 2.
    The 'TOKEN CREATED' confirmation window in Kustomer, displaying a new API token and a warning that it can only be copied once.

    Note: You must copy the API token while in this window, because you can't access this value after you exit.

See API Keys in the Kustomer Help Center for more information.

Step 2. Set up the integration in Attentive

Now, complete the following procedure to set up the integration in Attentive’s platform:

  1. Go to Marketplace and select Kustomer.
  2. Enter the following details that you collected in the previous steps:
    • User Email: This is your Kustomer email address that you use to log in.
    • API Token: This is the token that you generated in Kustomer in Step 1.
  3. (Optional) Edit the Support Confirmation setting. By default, this setting is enabled (on) and includes a default keyword and message for the following fields:
    • Support Confirmation Keyword
    • Acknowledgement Message
    • Resolution Message
      Note: If this setting is enabled, you must update your autoresponder to include the Support Confirmation Keyword, otherwise customers won't know how to reply for support. See Autoresponders for details.
  4. Click Set up integration.

Your Kustomer account is now connected to Attentive.

Questions?

We’re here to help! Contact our White Glove team (whiteglove@attentivemobile.com) to ask about the Attentive + Kustomer integration.

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