Heads up: this article details how to add an offer to a new or existing journey, and assumes that you’re familiar with how to build and activate a journey already. Need to catch up? Check out What are journeys? and Create a journey.
Add an offer to a journey
If you’ve added an offer to a welcome journey in the past, adding an offer to a journey is very similar.
Follow the instructions below to add an offer to your journey:
- Create a new or edit an existing journey.
- Click on a send text message step.
- Update the message to reference your offer, and then click the Offers icon.
- If the offer you want to include in the journey already exists, click Use an existing offer …
And then click Select on the offer you want to include.
Note: When you use dynamic offers, subscribers will receive a new offer with every message they receive.
You can also click Create new to create and use a new offer. - Select how subscribers should access the offer:
- Coupon code {coupon}
- Link to website with coupon applied {couponLink}
- Link to coupon screen {couponScreenLink}
Note: You can only use one coupon screen at a time across all of your journeys. Contact your CSM if you have questions.
When you’re done, click Save.
- The offer is now included in the text message. Don’t forget to activate your journey!