Journeys

How journeys work

• What are journeys?
• What kind of journey should I build?
• What are custom journey triggers?

Work with journey triggers, steps, and branches

• Add steps to a journey
• Triggers in journeys
• Branches in journeys
• Add an A/B test step to a journey

Create and launch journeys

• Create a journey
• Create a custom journey
• Create a welcome journey
• Create a winback journey
• Personalize your message with dynamic content
• Branching in journeys

Manage journeys

• View a journey's performance
• Edit and clone a journey
• Add a virtual contact card to a message
• Journey version management

Offers in journeys

• Add an offer to a journey
• Use cases: Offers in journeys

Two-Way Journeys™

• What are Two-Way Journeys™?
• Create Two-Way Journeys™
• Define and collect custom attributes
• Best practices and use cases: Two-Way Journeys™
• FAQs: Two-Way Journeys™

Transactional journeys

• FAQs: Shopify transactional journeys
• What are transactional journeys?
• Best practices: Message copy in transactional journeys
• Transactional vs promotional: Which should I choose?
• Tutorial: Create a ReCharge reply-to-buy journey
• FAQs: ReCharge transactional journeys

Use product data in journeys

• What is branching on product data?
• FAQs: Branching on product data
• Use cases: Branching on product data

Price drop and low inventory journeys

• Create a price drop journey
• FAQs: Price drop journeys
• Use cases: Price drop journeys
• Create a low inventory journey
• FAQs: Low inventory journeys
• Use cases: Low inventory journeys

Back in stock journeys

• FAQs: Back in stock journeys
• Create a back in stock journey
• Use cases: Back in stock journeys

Frequently asked questions

• FAQs: Texted-a-keyword journeys
• FAQs: Offers in journeys
• FAQs: Branching on segments
• FAQs: Winback journeys