FAQs: Low inventory journeys

Are there any requirements for creating low inventory journeys?

Yes. You must share your product data with Attentive before you can start building low inventory journeys. For more, see Product Catalog.

Are product personalizations at the product or the variant level?

All product personalizations are at the product level. For example, if you have three size variants of a t-shirt, the {{triggerEvent.product.name}} personalization will show t-shirt, but not the specific sizes.

Can I incorporate product data in the low inventory journey?

With an eCommerce integration or the Product Data API, you can input product data to incorporate product attributes in your subscriber segments or journey branches. This allows you to create product-change triggered journeys. For more information, see Use your product data in Attentive.

Will subscribers enter low inventory journeys when there is a product currently at the low inventory threshold when the journey is turned on?

No. In order for low inventory journeys to be triggered, the journey must have been created before the product reached low inventory status.

How is “low inventory” defined?

When creating a low inventory journey, you can click Settings icon on the trigger in the journey and then set how many products remain before the low inventory journey is triggered.


How should I use offers with low inventory journeys?

If you want to include offers in a low inventory journey message, don't use the same pool of offers that are being used in your welcome journey.

Also, note that while you can use unique or shared discount codes with low inventory journeys, you cannot use integrated offers like Shopify auto-gen offer codes. Because low inventory journeys may trigger for multiple subscribers at the same time, price drop messages could get dropped if the offer depletes more quickly than it can be replenished.

Does this journey exclude customers who purchased a specific product variant, or does it exclude any customer who has made any purchase in a given timeframe?

The former! This journey excludes customers who've purchased a specific product variant.

Do low inventory journeys automatically exclude customers who purchased a specific product variant, or does it exclude any customer who has made a purchase?

Low inventory journeys automatically exclude customers who've purchased a specific variant of the product in the past.

When I turn on a low inventory journey, will it include customers who previously added a product whose price has since dropped to their cart, or will it only include subscribers who added a product after I turned the journey on?

Low inventory journeys are retroactive for the view or add to cart window that you set. For example, if you turn on the journey today and set either your view or add to cart window to In the last 30 days, any subscriber within the last 30 days who viewed or added a product to their cart that fell below your low inventory threshold (e.g. 5 units) would enter the journey.

Do low inventory journeys trigger when subscribers add products to their wish list?

No. Low inventory journeys only trigger when products a subscriber has shown interest in become low inventory.

What are some use cases for low inventory journeys?

Check out Use cases: Low inventory journeys.

What are best practices for low inventory journeys?

Check out Best practices: Low inventory journeys.

Do low inventory journeys check stock levels before sending messages?

Yes! As with back in stock journeys, we check inventory levels on your store to make sure you’re not sending your subscribers messages for out of stock products.

Can I use a low inventory threshold with other journey types like back in stock?

No, you can only currently use a Low Inventory Journey trigger by itself. However, we’re working on enabling inventory threshold as a branch option so that you can use it inside other journey trigger types!

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