Set up your company details and regional preferences (if you send messages in multiple regions) in Settings > Company. While some information is pre-filled during onboarding, you should verify it and update as necessary.
If you only send messages in one region (e.g., the United States), follow the steps in Set up Company settings (single region).
If you send messages in multiple regions (e.g., the United States and Canada), follow the steps in Set up Company settings (multiple regions).
For more information about setting up regions and region-specific message settings, see Manage your international messaging program.
Set up Company settings (single region)
If you only send messages in a single region (e.g., the United States), follow the steps below:
- Go to Settings > Company settings.
- In the General tab, review the following and update as needed:
- Company display name
- Company email address
- Timezone
- Cart Link
- Street address or P.O. Box
- Apartment, suite unit, building, floor, etc.
- City
- Country
- State
- Zip Code
- Company URL
- Language
- Privacy Policy
- Terms & Conditions
- In the Messaging tab, review the following and update as needed:
Click Save when finished.
After you set up your Company settings, review your Messaging settings. See Smart Sending, Quiet hours, and Unsubscribe and Auto-Responders for more information about message settings.
Set up Company settings (multiple regions)
If you send messages in multiple regions (e.g., the United States and Canada), follow the steps below:
- Go to Settings > Company.
- Review your company information and update as needed:
- Company display name
- Company email address
- Timezone
- Cart link
Click Save when finished.
Set up default Region
- Go to Settings > Company.
- Under Regions, click Edit details next to the region labeled Default to review and update information about that region.
- On the General tab, review the following and update as needed:
- Copy address from region
- Street address or P.O. Box
- Apartment, suite unit, building, floor, etc.
- City
- Country
- State
- Zip Code
- Language
- Privacy Policy
- Terms & Conditions
- On the Messaging tab, review the following and update as needed:
Click Save when finished. Repeat as needed for additional regions.
Set up additional regions
To set up additional regions in your Attentive account, reach out to your Attentive CSM or our White Glove team (whiteglove@attentivemobile.com).