The following reports are available to help you review and optimize Concierge performance with Attentive.
| Report name | Description |
| Concierge LiveSMS Performance | This report provides a detailed overview of Concierge LiveSMS performance. By default, it displays data from the last 30 days, grouped by day. It includes metrics such as conversations, Concierge-attributed revenue, conversions, conversion rate, time saved, average replies per conversation, and escalations. This report enables you to closely monitor and optimize LiveSMS for your Concierge program. |
| Concierge Performance Summary | This report shows all data pertaining to Concierge performance metrics. By default, this report shows data from the last 30 days, grouped by day.You can see metrics based on conversations, Concierge conversions, Concierge Attributable Revenue, Concierge CVR, and Response Rate. |
| Concierge Support Summary | This report shows all data pertaining to Concierge support metrics. By default, this report shows data from the last 30 days, grouped by day. You can see metrics based on conversations, Concierge conversions, Concierge Outbound Messages, Escalations, Conversations Resolved, and Time Saved. |
| Concierge Performance by Journey | This report shows all data pertaining to Concierge journey performance metrics. By default, this report shows data from the last 30 days, grouped by day. |
| Concierge Conversation Summary | This report shows all data pertaining to Concierge conversation metrics. By default, this report shows data from the last 30 days, grouped by day. You can see metrics based on conversations, Concierge conversions, Concierge Outbound Messages, Escalations, Response Rate, and Average Replies Per Conversation. |