The Attentive and Junip integration provides you with the ability to increase review submission rates by sending requests through email and SMS. You can set up segments and multi-step flows for review requests to follow up with customers after reviews are created.
With this integration, you can:
- Build a journey in Attentive to send review requests and review reminders through SMS.
- Follow up with customers who leave a review, or create a segment based on review data using the Review Request event.
Prerequisites
Ensure that you meet the following requirements in order to set up this integration:
- You must be subscribed to a Junip Standard plan or higher.
Now, complete the following procedure to set up the integration for Junip and Attentive.
Set up the integration
Complete the following steps to set up the integration:
- Log in to Junip.
- Click Integrations and then choose Attentive.
- Click Install.
- Follow the authorization screen that appears from Attentive.
Send a post purchase review request through email or SMS
After the integration is connected, you can create a custom journey in Attentive using the custom events from Junip. View Attentive SMS - Create a simple product review flow for details. The following table lists the available custom event for the journey:
| Custom event | Properties | Description |
| Review Request and Review request by campaign | all_items_reviewed | Indicates whether the customer has already reviewed the products from this order |
| order_id | the Shopify ID of the order | |
| order_review_url | The authorized URL that the customer can use to leave a review on products from the order | |
| store_reviewed | Whether or not the customer has left a store review | |
| store_review_url | The authorized URL that the customer can use to leave a store review | |
| store_url | The URL of the store the reward is for | |
| test | Distinguishes a test event from a real event | |
| order_line_items | A list of the line items from the order that haven't been reviewed (see the line item format below) |
Use Review Submitted to follow up with customers and add reviewers to a segment
After the integration is connected, you can create a custom journey in Attentive using the custom events from Junip. View Attentive SMS - Template variables for details. The following table lists the available custom event for the journey:
| Custom event | Properties | Description |
| Review submitted and Review confirmation required | review_id | The Junip ID for the review |
| review_body | The main content of the review | |
| review_identity_confirmed | Whether we have verified that the person who wrote this review is the person they say they are | |
| review_identity_confirmed_url | The authorized URL for confirming the identity of the person who wrote the review | |
| review_rating | The rating out of 5 | |
| review_state | The state of the review (pending, approved, or rejected) | |
| review_title | The title of the review | |
| review_type | Denotes if the review is a product review or a store review (product_review, store_review) | |
| review_verified_buyer | Whether the writer of this review is a verified buyer. | |
| review_would_recommend | Whether the writer of this review would recommend the product or store | |
| review_target_title | The target of the review, either the store name or the product name + variant information | |
| review_has_media | Whether there was a picture/video submitted with the review (true or false) | |
| product.id | The ID of the product the review was left on (from Shopify) | |
| product.title | The title of the product the review was left on | |
| test | Indicates if the event occurred as the result of a test | |
| reward_code | The discount code | |
| reward_name | The reward's description (e.g., "Free shipping," "10% off") | |
| reward_lowercase_name | An all lowercase version of the reward's description | |
| store_url | The URL of the store the reward is for |
Create new segments based on Junip data
After the integration is connected, you can create a dynamic segment in Attentive using the custom events from Junip. The following table lists the available custom events available for segmentation:
| Custom event | What it does |
| Review request | Triggered at the same time as Review request within your commerce platform. The main use case is taking your order_review_url (link to write product reviews) and requesting reviews from customers. |
| Review request by campaign | Triggered by creating a campaign within Junip - has all the same variables as Review request so you can send review requests on older orders. |
| Review submitted | Triggered when a review is submitted. Can be used to send the incentive details, for segment creation, additional journeys and more. |
| Review confirmation required | Triggered when a review requires confirmation |
Questions?
We’re here to help! Contact support@juniphq.com to ask about the Attentive + Junip integration.