The Attentive and Junip integration provides you with the ability to increase review submission rates by sending requests through email and SMS. You can set up segments and multi-step flows for review requests to follow up with customers after reviews are created.
With this integration, you can:
- Build a journey in Attentive to send review requests and review reminders through SMS.
- Follow up with customers who leave a review, or create a segment based on review data using our Review Created event.
Prerequisites
Ensure that you meet the following requirements in order to set up this integration:
- You must be subscribed to a Junip Standard plan or higher.
Now, complete the following procedure to set up the integration for Junip and Attentive.
Set up the integration
Complete the following steps to set up the integration:
- Log in to Junip.
- Click Integrations and then choose Attentive.
- Click Install.
- Follow the authorization screen that appears from Attentive.
Send a post purchase review request through email or SMS
After the integration is connected, you can create a custom journey in Attentive using the custom events from Junip. View Attentive SMS - Create a simple product review flow for details. The following table lists the available custom event for the journey:
| Custom event | Properties | Description |
| Order Fulfilled |
All items reviewed |
Indicates whether the customer has already reviewed the products from this order. |
| Order review URL | Link to write product reviews. | |
| Store review URL | Link to write store reviews. | |
| Store reviewed | Indicates whether the customer has already reviewed the store where they placed the order. | |
| Test | Distinguishes a test event from a real event. |
Use Review Created to follow up with customers and add reviewers to a segment
After the integration is connected, you can create a custom journey in Attentive using the custom events from Junip. View Attentive SMS - Template variables for details. The following table lists the available custom event for the journey:
| Custom event | Properties | Description |
| Review Created |
Identity confirmed |
Indicates whether the author's identity is confirmed. |
| Identity confirmation URL | Link the author can use to confirm their identity if applicable. | |
| Review body | Main review content. | |
| Review rating | Review rating. | |
| Review title | Title of the review. | |
| Review type | Either "product_review" or "store_review." | |
| Test | Distinguishes a test event from a real event. | |
| Would recommend | Indicates whether the author recommends the item. | |
| Verified buyer | Indicates whether the author is a verified buyer. |
Create new segments based on Junip data
After the integration is connected, you can create a dynamic segment in Attentive using the custom events from Junip. The following table lists the available custom events available for segmentation:
| Custom event | What it does |
| Order Fulfilled | Triggered at the same time as Order Fulfilled within your commerce platform. The main use case is taking your Order review URL (link to write product reviews) and requesting reviews from customers. |
| Review Created | Triggered when a review is created. Can be used for segment creation, additional journeys and more. |
| Order Targeted by Campaign | Triggered by creating a Campaign within Junip - has all the same variables as Order Fulfilled so you can send review requests on older orders. |
| Incentive Rewarded | Triggered when an incentive is created in Junip, sends incentive details as a variable. |
Questions?
We’re here to help! Contact support@juniphq.com to ask about the Attentive + Junip integration.