Experience real-time order tracking notifications through SMS with the power of the Attentive and ShippingChimp integration.
With this integration, you can:
- Deliver ShippingChimp real-time tracking through SMS notifications from Attentive. Customers can receive order tracking information, such as orders placed, order In transit, delays, and much more.
- Provide real-time post-purchase delivery notifications from pickup to delivery.
- Predict delivery delays and alert your customers through email and SMS.
Prerequisites
Ensure that you meet the following requirements in order to set up this integration:
- Your Shopify store must be integrated with ShippingChimp.
- You must have an active ShippingChimp and Attentive account.
Now, complete the following procedure to set up the integration.
Steps to set up the integration
- Log in to ShippingChimp.
- Go to Integrations > Non Integrated > Marketing Automation.
- Click Attentive on your ShippingChimp Portal.
- Click Authorize, as shown in the following image.
You are redirected to the Attentive platform. - Click Authorize.
You are redirected to ShippingChimp. - Click Configure for the Attentive integration.
Your integration setup is now complete.
Create custom event triggers
The following table outlines the ShippingChimp custom triggers that are available in Attentive.
| Category | ShippingChimp Custom Events |
| Order |
|
| Tracking Events |
|
| Disputes |
|
You can create a dynamic segment in Attentive using the custom events from ShippingChimp. The values are sent through as custom events to Attentive.
The following image shows that a user selected an Out For Delivery event notification:
Create custom journeys
You can now choose these custom event triggers to build a journey and send messages to your customers. See What are custom journey triggers?
Note: The following properties are available for all custom events. You can use these in custom journey messages as macros:
- Email templates
- Currency
- Estimated delivery date
- Formatted event status
- Fulfillment company
- Order ID
- Order status URL
- Product description
- Product ID
- Total price
- Tracking link
- Tracking number
Questions?
We’re here to help! Contact help@shippingchimp.com to ask about the Attentive + ShippingChimp integration.