Experience real-time order tracking notifications through SMS with the power of the Attentive and ShippingChimp integration.

With this integration, you can:

  • Deliver ShippingChimp real-time tracking through SMS notifications from Attentive. Customers can receive order tracking information, such as orders placed, order In transit, delays, and much more.
  • Provide real-time post-purchase delivery notifications from pickup to delivery.
  • Predict delivery delays and alert your customers through email and SMS.


Ensure that you meet the following requirements in order to set up this integration:

  • Your Shopify store must be integrated with ShippingChimp.
  • You must have an active ShippingChimp and Attentive account.

Now, complete the following procedure to set up the integration.

Steps to set up the integration

  1. Log in to ShippingChimp.
  2. Go to Integrations > Non Integrated > Marketing Automation.
  3. Click Attentive on your ShippingChimp Portal.
  4. Click Authorize, as shown in the following image.
    You are redirected to the Attentive platform.
  5. Click Authorize.
    You are redirected to ShippingChimp.
  6. Click Configure for the Attentive integration.

Your integration setup is now complete.

Create custom event triggers

The following table outlines the ShippingChimp custom triggers that are available in Attentive.

Category ShippingChimp Custom Events
  • Order Received
  • Fulfillment
Tracking Events
  • Picked Up
  • Dispatched
  • In Transit
  • Shipment On Hold
  • Exception
  • Attempted
  • Delivered
  • Out For Delivery
  • Returns
  • Lost
  • Damage

You can create a dynamic segment in Attentive using the custom events from ShippingChimp. The values are sent through as custom events to Attentive.

The following image shows that a user selected an Out For Delivery event notification:


Create custom journeys

You can now choose these custom event triggers to build a journey and send messages to your customers. See What are custom journey triggers?


Note: The following properties are available for all custom events. You can use these in custom journey messages as macros:

  • Email templates
  • Currency
  • Estimated delivery date
  • Formatted event status
  • Fulfillment company
  • Order ID
  • Order status URL
  • Product description
  • Product ID
  • Total price
  • Tracking link
  • Tracking number


We’re here to help! Contact to ask about the Attentive + ShippingChimp integration.

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