ShipBob

Use the ShipBob integration to sync shipping and order events from ShipBob to Attentive. This lets you create real-time communications about order statuses—helping you keep customers informed at every stage of the shipping process.

Prerequisites

• An active ShipBob account
• An active Attentive account

Set up the ShipBob integration

1. Log in to your ShipBob account.
2. Go to Integrations > App Store > Attentive > Get app.
3. Select Integrate New Store, then sign in to Attentive if prompted.
4. Click Authorize to allow ShipBob to share event data with Attentive.

Create custom journeys in Attentive

Use these events in a custom journey in Attentive to notify customers at key points in the shipping lifecycle.

Review how ShipBob data syncs with Attentive

Events from ShipBob

When ShipBob sends shipment events to Attentive, you can use them as triggers in your journeys. These events include:

• ShipBob – Order Confirmed
• shipment_id
• ShipBob – Order Shipped
• order_number
• shipment_id
• tracking_number
• tracking_url
• carrier_name
• carrier_service
• status
• ShipBob – In Transit
• order_number
• shipment_id
• tracking_number
• tracking_url
• carrier_name
• carrier_service
• status
• ShipBob – Delivered
• order_number
• shipment_id
• tracking_number
• tracking_url
• carrier_name
• carrier_service
• status
• ShipBob – Delivery Exception
• shipment_id
• tracking_number
• tracking_url
• carrier_name
• carrier_service
• status

Each ShipBob event includes properties (like tracking_number) that you can add to messages to provide shipment updates or other information, like links to tracking details.

Explore use cases

• Timely shipping notifications: Trigger automated text or email alerts for important shipping updates, such as “Shipped” or “Delivered.”
• Proactive issue handling: Alert customers when there’s a delay or exception so they’re never caught off guard.
• Personalized journeys: Use order or shipment information (for example, a custom message with the tracking_url) to enhance the customer experience.

Questions?

We’re here to help! Contact our White Glove team at whiteglove@attentivemobile.com to learn more about using the Attentive + ShipBob integration.