With the Attentive and FenixCommerce integration, you can now send Shopify checkout abandonment notifications with delivery estimates to your shoppers. You can increase conversion rates when informing customers about their abandoned cart products by showing expected delivery dates in their mobile message before they revisit the website. Eighty-three percent of shoppers say that knowing the "Estimated time of arrival" is "Important" – even more important than "Search" (75%), "Customer ratings" (72%), and "Payment flexibility" (34%). – Forrester Survey, 2020

With this integration, you can:

  • Trigger personalized cart abandonment journeys


Ensure that you meet the following requirements in order to set up this integration:

  • Active FenixCommerce account

Now, complete the following procedure to set up the integration for FenixCommerce and Attentive.

Set up the integration

To enable the integration, follow the steps outlined in the FenixCommerce help docs: Fenix Attentive Integration

Cart abandonment journey

After the integration's connected, you can create a custom journey in Attentive using the cart abandonment custom event from FenixCommerce:

Custom event Properties
Cart abandonment [Order ID, checkoutAbandonUrl, delivery_date, orderStatusUrl, shippingMethodDesc]


We’re here to help! Contact fenixsupport@fenixcommerce.ai to ask about the Attentive + FenixCommerce integration.

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