Send email with Okendo

If you’ve set up an integration between Attentive and Okendo, you can send emails through the Attentive platform regarding a subscriber’s transaction or account activity. For example, you can automatically send requests to subscribers to review products they’ve recently purchased and follow up with them after they’ve submitted a review. See the sections below to learn more.

Use a prebuilt Okendo email journey

Attentive offers the following prebuilt Okendo email journeys:

• Review Request
• Review Submitted

These prebuilt templates are automatically available if your integration with Attentive and Okendo is already set up. See Create a journey for more information about choosing, modifying, and activating prebuilt journeys.

Build a new custom Okendo journey

You can also build a custom journey using Okendo triggers instead of using a prebuilt template.

You can create a custom journey using one of the following triggers:

• Review Request
• Review Submitted

As you design emails for these journeys, we recommend incorporating dynamic content, like variables (e.g., recipient’s first name), dynamic links (e.g., a link to the order status), and dynamic products (e.g., information about the product ordered).

Okendo message copy suggestions

We recommend using Attentive's prebuilt journeys. Our prebuilt journeys give you access to workflows that have been vetted for performance and best practices by the experts at Attentive. You can also add email messages to any existing Okendo journeys.

See the sections below for suggested email copy from Attentive's prebuilt, multi-channel (email + SMS) Okendo journeys.

Review Submitted

Review Request