Create a manual segment

Use the segment builder to upload a list of subscribers who have opted in to your SMS marketing. If you have collected these subscribers from a different marketing platform, please note that their phone numbers must go through our List Import process before you use the segment builder.

Manual segments are static lists that do not change over time, such as subscribers who participated in last year's Memorial Day Sale. After you build the list, you can upload it as a CSV file. For more information, see How to format a CSV file

Upload a segment 

To upload a segment:

  1. Click Segments in the left navigation bar.
  2. Click + Create segment.

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  3. Select Manually uploaded segment for the segment type, and then click Create.

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  4. Fill in the required Name field. A Description is optional.

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    Note: Click the tooltip icon to access the format guide for uploading a manual segment subscriber list using a .CSV file.

    For all UK clients: Add +44 to the beginning of each phone number before uploading your .CSV file.
  5. Click Upload to add your .CSV file to the segment.
    A success message appears once the process is complete. Your segment syncs until the segment size and match rate are determined. 
  6. Refresh the page manually to check if syncing is complete.

Upload a CSV file to an existing segment

Follow this procedure to add more subscribers to an existing segment:

  1. Click the three dots next to the manual segment name and select Upload .CSV.

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  2. Click Upload and locate your CSV file.
  3. Click Update Segment to add the list of subscribers to the existing segment.

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A success message appears when the segment is updated.

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