Export subscriber details for specific segments

Updated October 07, 2025 19:26

You can export subscriber details for a specific segment by requesting a download link. When you request a download link, you’ll be sent an email with a link to a CSV file that contains details about the email and/or SMS subscribers in that segment.

Follow these steps to export details about subscribers in a specific segment:

Go to Segments.
Find the segment you want to export.
Click the three dots for that segment, then click Download CSV.
Select one or more Recipient(s). The selected recipients will receive an email with a CSV file containing subscriber details.

Note: You can only select users set up in Settings > User management as recipients.

Select the Subscriber type the CSV file should contain. You can choose from the following options:
- All subscribers: Subscribers currently opted in to receive email or SMS messages
- SMS: Subscribers currently opted in to receive SMS messages
- Email: Subscribers currently opted in to receive email messages
- Multi-channel: Subscribers currently opted in to receive email and SMS messages
Click Request download link.

A confirmation message appears confirming that a file is being generated and a download link will be sent via email. Once the file is generated, you’ll receive an email with a link to download the CSV file and some important compliance information.

All files include the following columns:

Column	Possible values
First Name	Subscriber first name (e.g., Quinn) null if unavailable
Last Name	Subscriber last name (e.g., Lee) null if unavailable
Note: If the name fields are blank, it is because this information is only populated when synced directly through Attentive’s integration with Shopify or Klaviyo, or when manually uploaded by a member of the Attentive team. Name attributes collected via API or through Attentive sign-up units are not displayed in this section.
Subscriber Phone Number	Subscriber phone number (e.g., 18005550100)
Subscriber Email	Subscriber email (e.g., quinn.lee@example.com) Note: When this value is blank, no email subscription exists for that subscriber record
SMS Marketing Status	ACTIVE: Subscriber is fully opted-in to receive marketing text messages. JOINED: Subscriber started sign-up flow but hasn’t confirmed intent to subscribe to text marketing messages. NONE: Subscriber hasn’t signed up to receive text marketing messages but has signed up to receive email marketing messages. DECLINED: Subscriber used a reference code already used by another subscriber. SUSPENDED: Subscriber is manually opted out of receiving text marketing messages. TERMINATED: Subscriber submitted a data deletion request. DEACTIVATED: Per carrier, subscriber’s phone number is no longer active. REASSIGNED: Subscriber’s phone number has changed owners. LITIGIOUS: Subscriber’s phone number matches a number on a known litigator’s list or is manually flagged as a known litigator.
SMS Marketing Opted Out	FALSE TRUE
Email Marketing Status	ACTIVE: Subscriber is fully opted-in to receive email marketing messages. TERMINATED: Subscriber submitted a data deletion request. SUPPRESSED: Attentive or customer has determined subscriber should not receive text marketing messages.
Email Marketing Opted Out	FALSE TRUE

Notes:

Files contain subscriber information as it exists when the file is generated.
List exports may include subscribers who’ve opted out of your program and/or are on Attentive’s proprietary internal known litigator list. Seek the advice of your legal counsel about the sufficiency of consent and potential compliance risks if you intend to contact these subscribers outside the Attentive platform. More details are included in the email you receive with the link to download your CSV file.

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