Articles in this section
- Best practices: Concierge escalation
- Configure Concierge Settings
- Create an offer for Concierge agents
- Customize the tone and language that Concierge agents use
- Inform agents of upcoming promotions
- Introduce agent personas and send Concierge follow-ups with Campaign Composer
- Monitor Concierge agents and give feedback
- PDF: Attentive Concierge Agents
- PDF: Provide Real-time Support using LiveSMS