Introduce agent personas and send Concierge follow-ups with Campaign Composer

Articles in this section

• Best practices: Concierge escalation
• Configure Concierge Settings
• Create an offer for Concierge agents
• Customize the tone and language that Concierge agents use
• Inform agents of upcoming promotions
• Introduce agent personas and send Concierge follow-ups with Campaign Composer
• Monitor Concierge agents and give feedback
• PDF: Attentive Concierge Agents
• PDF: Provide Real-time Support using LiveSMS