You can provide an external list of subscribers and their corresponding segment name to have it available in Attentive’s platform. While it’s also possible to upload segment lists directly through the platform, this method allows for your lists to update dynamically. To set up this process, you must provide a CSV file that includes the phone numbers or emails of subscribers and the name of the corresponding segmentation list. Schedule an export of your segment from Amperity, delivering the file to an assigned SFTP folder to connect to Attentive where they are processed every 24 hours, ensuring that your segmentation list in Attentive is up-to-date.
You must contact our White Glove team (whiteglove@attentivemobile.com) in order to configure this process.
Note the following:
- A subscriber is identified as a phone number or email address. The list cannot contain a mixture of the two, only one or the other. Make sure to tell our White Glove team which identifier you plan to use.
- If a phone number or email address provided does not match an active and opted-in subscriber in Attentive’s database, it is ignored and not added to the platform.
- Files containing an existing segment name will replace the existing list, so the full subscriber list should be uploaded each day.
File format
View the following table to understand how the CSV file must be formatted:
Description | Example | |
File name | Attentive accepts CSVs with the name format: {customerdomain}_subscriber_segment_{date}_{file_number}.csv
Note the following:
|
sirendenim_subscriber_segment_20201125_1.csv
|
Header | Do not include a header in the CSV file. The first row should be a phone number or email address and the corresponding segment name. | 1234567890, segment 1 |
Phone number | The phone number of the subscriber.
Note the following:
|
The following list outlines accepted values:
|
Segment name | The name of your segmentation list.
Note the following:
|
Most Loyal Customers |
The following is an example of what your CSV file should resemble:
1234567890 |
segment 1 |
2345678901 |
segment 2 |
0234567890 |
segment 2 |
4567890123 |
segment 1 |
Attentive SFTP folder
The following is an overview of where the SFTP folder is located:
- Host:
sftp.attentivemobile.com
- Path:
/uploads
- Filename:
{clientdomain}_subscriber_segment_{date}_{file_number}.csv