Integrate your Attentive account with Retention to receive insightful customer events, enabling you to create effective journeys and campaigns to engage high-intent shoppers.

With this integration, you receive the following events from Retention:

  • Add To Cart
  • Viewed Product


Ensure that you meet the following requirements in order to set up this integration:

  • You have an active Retention account
  • You’ve Implemented Retention "Add to Cart" and "Viewed Product" scripts on your site

Now, complete the following procedure to set up the integration for Retention and Attentive.

Set up the integration

For comprehensive setup information, including how to create journeys, see the Retention Integration Guide.

  1. Go to your Retention dashboard.
    The Retention dashboard.
  2. Click Integrations in the left navigation panel.
  3. Click Available Integrations at the top, then select the Attentive icon.
    The Attentive icon under Available Integrations in Retention.
  4. Click Connect. The page redirects you to your Attentive dashboard.
    The Connect button for the Attentive integration in Retention.
  5. Click Authorize to complete the integration. You’re redirected back to your Retention dashboard and the integration process in Retention is now complete.
    The Authorize button for the Attentive integration in Attentive.
  6. In Attentive, click Marketplace in the left navigation menu. Confirm that the Retention app appears under the Installed by you tab.
    The Retention app under the Installed by you tab in Attentive.


We’re here to help! Contact our White Glove team ( or to ask about the Attentive + Retention integration.

Articles in this section

Was this article helpful?
0 out of 0 found this helpful