You can create offers, such as discount codes, to add to your sign-up units and welcome journeys. Additionally, we have third-party integrations that allow you to use Shopify or Popwallet offers with your Attentive sign-up units and welcome journeys.
Note: Before you can create a shared or unique offer in Attentive, the offer code(s) must already be active in your ecommerce platform.
Create a shared discount code
With shared discount codes, you can send one code to all of your subscribers. To create a shared discount code to send to all subscribers:
- Navigate to Offers on the side menu.
- On the Offers page, click + Create offer.
- On the Choose an offer type window, select Shared discount code.
- On the Create shared discount code page, add the following information about the discount code:
- Discount name
Note: Best practice is something that indicates the discount such as "10% Off." There is a five character minimum. - Discount code - the code from your ecommerce platform
- (Optional) Description
- Discount name
- (Optional) If your e-commerce platform supports it, you can set the discount code to be automatically applied for your customers at checkout. (If you’re not sure, contact us.)
- Under Discount Link, slide the Add auto-apply link toggle switch on (if it’s not already on).
- If the Destination URL isn’t auto-filled (or if you want to redirect to a page other than the default homepage):
- Click the tooltip, which explains when to use this field as well as an example formatted URL (which shows the homepage default).
Note: If you are a Shopify client, use this format instead: https://{shopname}.myshopify.com/discount/{coupon} - Complete the Destination URL field.
Notes:
Be sure to add “{coupon}” in place of the discount code. When the link is included in a text message, “{coupon}” is replaced with the shared discount code.
To redirect to a page other than the default homepage, use this format:
https://www.DOMAIN.com/discount/{coupon}?redirect=/new-path
- Click the tooltip, which explains when to use this field as well as an example formatted URL (which shows the homepage default).
- (Optional) Enter the UTM parameters that are relevant to you in the various UTM fields.
Note: The UTM_Source and UTM_Medium fields may be auto-filled for you based on what you have set up under Settings > Google Analytics.
A preview of the auto-apply URL that you’re building displays on the right side of the page.
- Click Create.
A success message displays. You can now add this discount code when working with sign-up units and welcome journeys.
Create unique discount codes
To create unique discount codes to send to each subscriber, you need a properly formatted .CSV file containing codes that have been activated within your ecommerce platform. The file should contain a single column, with no header and no space:
Note: When using unique discount codes, be sure to monitor how many codes are left in each set. If the codes run out, your sign-up units will be paused to help ensure a positive subscriber experience. If you run out of discount codes, you'll need to upload new ones and reach out to us to reactivate your sign-up units.
To create unique discount codes to send to each subscriber:
- Navigate to Offers on the side menu.
- On the Offers page, click + Create offer.
- On the Choose an offer type window, select Unique discount codes.
- On the Create unique discount codes page, enter a Discount name.
Note: Best practice is something that indicates the discount such as "10% Off." There is a five character minimum. - Click Select file and select the discount code file you want to upload.
- (Optional) Enter a Description.
- (Optional) If your e-commerce platform supports it, you can set the discount code to be automatically applied for your customers at checkout. (If you’re not sure, contact us.)
- Under Discount Link, slide the Add auto-apply link toggle switch on (if it’s not already on).
- If the Destination URL isn’t auto-filled (or if you want to redirect to a page other than the default homepage):
- Click the tooltip, which explains when to use this field as well as an example formatted URL (which shows the homepage default).
Note: If you are a Shopify client, use this format instead: https://{shopname}.myshopify.com/discount/{coupon} - Complete the Destination URL field.
Notes:
Be sure to add “{coupon}” in place of the discount code. When the link is included in a text message, “{coupon}” is replaced with the unique discount code.
To redirect to a page other than the default homepage, use this format:
https://www.DOMAIN.com/discount/{coupon}?redirect=/new-path
- Click the tooltip, which explains when to use this field as well as an example formatted URL (which shows the homepage default).
- (Optional) Enter the UTM parameters that are relevant to you in the various UTM fields.
Note: The UTM_Source and UTM_Medium fields may be auto-filled for you based on what you have set up under Settings > Google Analytics.
A preview of the auto-apply URL that you’re building displays on the right side of the page.
- Click Create.
A success message displays. You can now add these discount codes when working with sign-up units and welcome journeys.