Create a LiveSMS™ sign-up unit

This article assumes that you’ve already onboarded with Attentive Concierge™ and understand how Concierge works. If you haven’t yet, you may want to check out the following before proceeding:

Attentive LiveSMS is a new way for browsing shoppers to opt-in to messaging from you, ask you questions, and have great conversation experiences. LiveSMS can drive additional revenue to your store, both by agents making personalized product recommendations, as well as by answering subscriber questions and offering discounts. LiveSMS is also a great way to increase your subscriber lists.

con-lsms-demo-convo-2.png When people visit your site, they are invited to send you a text message to start a conversation with one of our Concierge agents. Subscribers can opt-in to messaging from you and then start a conversation with an agent. Visitors on desktop browsers instead enter their mobile number, and a Concierge agent will text them directly.

Once they opt-in, new subscribers enter a welcome journey. LiveSMS automatically uses your default welcome journey, but you can use or create a different welcome journey too.

Visitors who are already opted in to messaging from you can click the Conceirge icon to start a conversation with a Concierge agent right away.

Also, note that LiveSMS is designed to work in harmony with your existing sign-up units and does not replace them. Instead, LiveSMS gives new and existing subscribers an easy way to reach out and ask you questions about your products, subscriber orders, or special offers.

Also, note that LiveSMS is designed to work in harmony with your existing sign-up units and does not replace them. Instead, LiveSMS gives new and existing subscribers an easy way to reach out and ask you questions about your products, subscriber orders, or special offers.


How does LiveSMS work?

LiveSMS units work similarly to other kinds of sign-up units, although the experience is different on mobile and desktop.

LiveSMS on mobile devices

  1. When someone visits your website, they see a LiveSMS button inviting them to send you a text message, often incentivized with a 10-20% discount.
    con-lsms-tap-to-opt.png
  2. Once tapped, the LiveSMS unit opens the subscriber’s messaging app with a pre-written message.
    con-lsms-opt-msg.png
    Once they send the message, they are subscribed to text messages from you if they weren’t already a subscriber.
  3. The message is forwarded to your Concierge agent, who will respond directly to the subscriber.
    con-lsms-demo-convo-2.png

LiveSMS on desktop browsers

  1. When someone visits your website, they see a LiveSMS where they can enter their mobile number.
    con-lsms-click-desktop.png
  2. After the visitor enters their mobile number and clicks the button, they see a message letting them know that a Concierge agent will text them soon.
    con-lsms-desktop-incoming.png
  3. Your Concierge agent sends them a text message. If they aren’t already subscribed to text messages from you, your Concierge agent will prompt them to do so first.
    con-lsms-desktop-opted-in.png
  4. Once opted-in, your Concierge agent will begin a conversation with the subscriber, offering help with their order, offering product recommendations, or sending them special offers for your store.
    con-lsms-desktop-convo.png

LiveSMS + sign-up units on the same page

You can set LiveSMS and sign-up units to both display on the same page on your website and they won’t interfere with each other, although only one can expand at a time. Sign-up units will always appear before Live SMS. If you have both on the same page, viewers will have to close your sign-up unit before they see the LiveSMS.

When collapsed, site visitors can see both button types and tap (or click!) to expand either the LiveSMS unit:

con-lsms-lsms-harmony.png

Or the sign-up unit:

con-lsms-sunit-harmony.png

Create a LiveSMS bubble unit

  1. While signed in to Attentive, go to Sign-up Units.
  2. Click + Create sign-up flow, select Choose template, and click Continue.
  3. Find the Concierge LiveSMS - Mobile tile and then click Start with template.
    con-lsms-template.png
    A new LiveSMS unit opens with your brand styles already applied.
  4. Click the Edit pencil next to the LiveSMS unit’s name and enter a new name. Site visitors will not see the name, but if you include LiveSMS in the name it will be easier to find and update later.
  5. Optionally, attach an offer and select an alternate welcome journey. You can also click Edit next to Display rules to update when your LiveSMS should appear for site visitors.
  6. Optionally, hover over the LiveSMS unit preview and click Edit Design to customize the look and feel of your LiveSMS unit.
    con-lsms-edit-design-2.png
    You can customize the ...
    con-lsms-editable-elements-2.png
    1. Chat message: The initial prompt inviting subscribers to message you.
    2. Button text: The button copy that will open the visitor’s default messaging app.
    3. Accent color: The color of the top of the LiveSMS panel, the button, and the LiveSMS outline.
    4. Border color: The color of the border on both the LiveSMS unit as well as around the LiveSMS icon.
    5. Sign-up text message: The message that is prewritten that opts subscribers in. If you want to edit the sign-up text message, you’ll need to contact your CSM first.

      Once you’re finished, click Save changes.
  7. Click Schedule and activate, set whether your LiveSMS unit should start right now or at a future date and time, and then click Activate.

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