This article assumes that you’ve already onboarded with Attentive Concierge™ and understand how Concierge works. If you haven’t yet, you may want to check out the following before proceeding:
Before you start creating your own Concierge journeys, keep this in mind: Concierge agents will see any message subscribers send to you, so long as it doesn’t include your support or other keyword. This means that any journey can be a Concierge journey if you optimize the journey messages by always:
- Introducing your agent persona by name with the {agentName} personalization
- Asking subscribers a direct question
Also: Send text message steps in activated Concierge journeys will show you both how many messages were sent as well as what percentage of subscribers replied to the message:
Attentive Concierge includes a suite of prebuilt journeys that are already optimized for Concierge, and we’re always adding more! They include …
Core Attentive journeys, like site visitor and cart abandonment journeys
Product data journeys, like price drop and back in stock journeys
Segment-based journeys, like VIP and high intent purchaser journeys
To create a prebuilt journey optimized for Concierge:
- From Journeys, click the Explore prebuilt journeys tab.
- Enable Concierge optimized.
- Click one of the Concierge optimized prebuilt journey tiles.
- When your new prebuilt journey opens, click and review each of the Send text message steps.
Each message already includes the foundation of a great Concierge prompt, but you should edit it to align more closely with your brand. - When you’re ready, click Turn on in the upper-right corner to launch your journey.