Create an Attentive Concierge™ journey

This article assumes that you’ve already onboarded with Attentive Concierge™ and understand how Concierge works. If you haven’t yet, you may want to check out the following before proceeding:

Before you start creating your own Concierge journeys, keep this in mind: Concierge agents will see any message subscribers send to you, so long as it doesn’t include your support or other keyword. This means that any journey can be a Concierge journey if you optimize the journey messages by always:

  • Introducing your agent persona by name with the {agentName} personalization
  • Asking subscribers a direct question

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Also: Send text message steps in activated Concierge journeys will show you both how many messages were sent as well as what percentage of subscribers replied to the message:

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Attentive Concierge includes a suite of prebuilt journeys that are already optimized for Concierge, and we’re always adding more! They include …

Core Attentive journeys, like site visitor and cart abandonment journeys

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Product data journeys, like price drop and back in stock journeys

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Segment-based journeys, like VIP and high intent purchaser journeys

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To create a prebuilt journey optimized for Concierge:

  1. From Journeys, click the Explore prebuilt journeys tab.
  2. Enable Concierge optimized.
    con-create-optimize.png
  3. Click one of the Concierge optimized prebuilt journey tiles.
  4. When your new prebuilt journey opens, click and review each of the Send text message steps.
    con-create-click-txt.png
    Each message already includes the foundation of a great Concierge prompt, but you should edit it to align more closely with your brand.
  5. When you’re ready, click Turn on in the upper-right corner to launch your journey.

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