Attentive Concierge™

Get started with Concierge

• FAQs: Attentive Concierge™
• How can I use Attentive Concierge™ for my brand?
• PDF: Attentive Concierge one sheet
• PDF: Make your SMS channel feel more personal

Work with Concierge agents

• Best practices: Concierge escalation
• Configure Concierge Settings
• Create an offer for Concierge agents
• Customize the tone and language that Concierge agents use
• Inform agents of upcoming promotions
• Introduce agent personas and send Concierge follow-ups with Campaign Composer

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Incorporate Concierge in your campaigns and journeys

• Concierge in journeys
• Configure Concierge for your journey
• Create a LiveSMS™ landing page
• Create a LiveSMS™ sign-up unit
• FAQs: Automatic spam detection in Concierge
• FAQs: Concierge in journeys

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Concierge reporting

• Concierge reports and metrics
• Configure Concierge journeys to collect data
• See trending topics in your Concierge conversations
• Track new subscribers and revenue from LiveSMS