Attentive Concierge™ lets you build conversational experiences to scale mobile sales and customer support by using real, live humans to respond to subscribers. Attentive uses all of your customer service materials and FAQs to respond to subscribers on your behalf, and agents use conversational selling techniques while maintaining your brand voice to drive ROI.
Attentive Concierge agents are trained to best address the needs of your brand (with some AI assistance). Each Attentive Concierge agent has experience in both e-commerce and customer service and is a pro at providing high-volume, conversational-driven assistance.
We put this guide together to give you a central place to see, in order, the next steps you should take for your Concierge program. Note that you can start building conversational journeys and campaigns right away, but you’ll get the best results if you read and build your Concierge program in this order.
What is Attentive Concierge?
Learn all about how Attentive Concierge works and how you can use it for your brand.
- Some of our favorite ways to use Concierge
- Check out the Concierge one sheet
- Read frequently asked questions about Concierge
Set up Attentive Concierge
Key setup and configuration instructions for building world-class conversational experiences for your subscribers:
- Configure your escalation email address, UTM tracking, and which offers agents can use
- Set the tone, language, and emojis that agents can use
- Update your Virtual Contact Card and display name with agent persona
Grow your subscriber list with LiveSMS
Invite website and store visitors to opt in to messaging from you, and offer text-based customer support.
- Collect new subscribers with LiveSMS bubble units
- Build a LiveSMS landing page that you can add to social media, your website, and more
- Read our favorite use cases for LiveSMS landing pages
Send Concierge-optimized messages
Learn how to build journeys and campaigns that kick off conversations between your subscribers and agents.
- Learn how to build great conversational experiences in Attentive
- Build a journey optimized for Concierge
- Build a campaign optimized for Concierge
Give feedback to agents and manage escalations
We’re confident that your Concierge agents will be great representatives for your brand, but it’s important that you periodically review their messages and provide them feedback.
- Learn how to monitor Concierge agents and give them feedback
- Read our best practices for managing Concierge escalations
Review and understand Concierge reports
The best conversational messaging program in the world isn’t worth much if you can’t see how much it helps your brand. Learn what each of the metrics available in Concierge reports means and how to generate Concierge performance, conversation, and support reports.